SHIPPING

  • INTERNATIONAL ORDERS: The customer is responsible for any additional duties and taxes that may apply based on your country's import laws and regulations. Duty rates are set by individual countries, and it's beyond my control—please check with your local postal authority if you have questions because every country is different.
  • All orders are shipped with delivery confirmation and/or tracking numbers.
  • All orders are shipped within 1-3 business days unless otherwise noted. We will contact you in the case there is a shipping delay.
  • All shipping fees are non-refundable under any circumstance.
  • Once an order ships, tracking is the customer’s responsibility. Once the package leaves our facility, it is the carrier’s liability for time in transit and delivery.
  • For Domestic Express orders, please note that USPS requires 1 processing day. If you require expedited shipping or a shipping method unavailable in the standard checkout process, please contact us before placing your order at sales@katepugsley.com.
  • To calculate the shipping cost, please add the product to the shopping cart and choose your exact location and shipping method.

RETURNS

  • If you receive a damaged print, please contact sales@katepugsley.com with a photo of the damaged print to make a claim for a replacement.